Police Services Officer - NCIC

Under occasional supervision, performs various routine and specialized clerical activities to assist police department officers. Performs related duties as assigned. Duty hours are twelve hour shifts, including nights, weekends, and holidays.

The essential functions listed below are those that represent the majority of the time spent working in this role. Management may assign additional functions related to the type of work of the roll as necessary.

• Monitors police radio communications; receives and transmits radio messages.
• Answers the telephone; takes after-the-fact incident reports of stolen vehicles, bicycles, and other property reports of found property, except for firearms and drugs. Provides callers with information and assistance, routes calls to appropriate personnel and takes messages as necessary.
• Receives information for, prepares, and processes incident reports. Receives, reviews, processes/enters, tracks, copies, scans, indexes and/or files all incident and accident reports, booking reports, supplemental reports, citations, warrants, parking tickets, and other records; shreds and otherwise disposes of records and reports as appropriate.
• Enters information into/retrieves information from NCIC and other computers. Provides NCIC user training.
• Conducts driver’s license, criminal history, wanted status, and other records checks as requested.
• Compiles data for reports and research to locate and compile the requested information.
• Conducts daily and monthly validations.
• Greets and assists department visitors.
• Performs routine clerical work as required, including entering and retrieving computer data, copying and filing documents, processing daily mail, sending and receiving faxes, typing reports, correspondence, etc.
• May prepare, maintain, and organize case files for General Sessions Court and Grand Jury trials, ensuring accuracy and completeness of case information, processes expungement orders.
• May prepare and maintain officer training records and reports.
• Locates and duplicates department records and reports for officers, attorneys, court personnel, outside agencies, and the general public as requested and appropriate.
• Types, prepares, processes, copies, scans, files and/or distributes various documents.
• Attends training, workshops, meetings, etc., as required to enhance job knowledge and skills.
• Operates an assortment of office equipment and machines including a copier, computer, printer, calculator, telephone, two-way radio, etc.
• Uses clerical and computer supplies.
• Refers to policy and procedures manuals, computer manuals, directories, maps, logs, etc.
• Interacts and communicates with various individuals and agencies such as the immediate supervisor, co-workers, other department supervisors and employees, other City personnel, customers, and the general public.
• May be required to work weekends, holidays, and shift work as needed to meet the business needs of the City for public safety.
• May be designated to report to work during hazardous weather or emergency conditions.
• Performs related work as may be required.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• There are no supervisory responsibilities.

• Knowledgeable of the methods, policies and procedures, codes and ethics of the department pertaining to specific duties of the Community Services Officer.
• Knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.
• Knowledge of…