Service Coordinator

Responsibilities

• Provide exceptional Customer Service to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.
• Responsible for receiving, creating, and dispatching calls for service to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.
• Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.
• Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
• Daily management of open service calls to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.
• Assist in ensuring timely and accurate completion of paperwork by technicians.
• Maintain clear communication with customers to include utilizing customer portals (3rd party websites).
• Maintain an open line of communication between technicians, team leads, and service manager.
• Issue POs to technicians for third-party material.
• Maintain customer 3rd party websites per customers requirements.
• Place parts/material orders and returns as required.
• Provide regular reporting to Service Manager as requested.
• Support the Service Manager and technicians.
• Other such duties and responsibilities assigned by the company.

• Demonstrated proficiency in MS Office (excel, word, PowerPoint), SharePoint, and basic Windows environment required.
• Knowledge of basic accounting and business principles.
• Ability to lead and work with diverse teams is required.
• Excellent written and verbal communication skills needed.
• Ability to positively represent the company and communicate with others at varying technical levels.
• Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe required.
• Must have strong organizational skills.
• Ability to work as a member of the Customer Service Center Team is necessary.
• Must have excellent attention to detail and a high sense of urgency.
• Understanding of general service and/or construction industry is needed.
• Must successfully pass a background check and drug test.
• Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus.
• Knowledge of Microsoft Dynamics GP/Wenn Soft/Key2
  
  Act, is a plus.
• Associates degree in business administration, accounting, or another related field is a plus.