Service Coordinator – (Downtown Roper Hospital

As a result of our phenomenal growth MSS Solutions LLC has an opening for a Service Coordinator Roper If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers this is an opportunity you should explore Although this position is affiliated with our MSS Charleston office technicians will work exclusively at the Downtown Charleston Roper St Francis facility located at 316 Calhoun St Charleston SC 29401 Hours are 630am 630pm Saturday Sunday A career at MSS is not just a job its collaborating with the businesss best talent Its having a part in building a better future Its making a difference in peoples lives The success of MSS is a direct reflection of our teams dedication passion and hard work Since 1996 MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect collaboration and empowerment

• Provide exceptional Customer Service to include managing all inbound phone calls for service requests complaints invoice clarifications updates etc
• Responsible for receiving creating and dispatching calls for service to include adapting quickly to schedule changes and emergency requests and keeping the customer informed
• Responsible for the accurate set up of new service site equipment service calls purchase orders and field schedules
• Responsible for pre planning and scheduling all contract service work and projects to have two weeks tentatively planned This includes coordinating the schedule and access requirements with the customer
• Daily management of open service calls to include reviewing cost reviewing field notes entering status updates and preparing service billing
• Assist in ensuring timely and accurate completion of paperwork by technicians
• Maintain clear communication with customers to include utilizing customer portals 3rd party websites
• Maintain an open line of communication between technicians team leads and service manager
• Issue POs to technicians for third party material
• Maintain customer 3rd party websites per customers requirements
• Place partsmaterial orders and returns as required
• Provide regular reporting to Service Manager as requested
• Support the Service Manager and technicians
• Other such duties and responsibilities assigned by the company

• Demonstrated proficiency in MS Office excel word PowerPoint SharePoint and basic Windows environment required
• Knowledge of basic accounting and business principles
• Ability to lead and work with diverse teams is required
• Excellent written and verbal communication skills needed
• Ability to positively represent the company and communicate with others at varying technical levels
• Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe required
• Must have strong organizational skills
• Ability to work as a member of the Customer Service Center Team is necessary
• Must have excellent attention to detail and a high sense of urgency
• Understanding of general service andor construction industry is needed
• Must successfully pass a background check and drug test
• Knowledge of HVAC Service Fire & Security Service and Controls Service is a plus
• Knowledge of Microsoft Dynamics GPWenn Soft Key2
  
  Act is a plus
• Associates degree in business administration accounting or another related field is a plus

Constant sitting walking short distances bending stooping twisting reaching above andor below shoulder handlinggrasping documents or office equipment clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in person andor on the telephone vision sufficient to read source materials and computer screen data repetitive motions for computer equipment use lift 25 lbs occasionally 5 10 lbs frequently to liftcarrymove objects files and documents

Work is performed in an open office environment with conditioned air and bright lights

At MSS we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business growth and our employees needs Currently our benefits include

• Medical Dental Vision  Insurance
  401k with Employer ContributionsPTOPaid Holidays Employee Assistance Program Long term Disability Short term Disability Flexible Spending Plan Health Savings Plan

MSS Solutions LLC is an equal opportunity employer and a drug free environment

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran