Patient Access Liaison; PAL

Patient Access Liaison (PAL) – Bio Matrix Infusion Pharmacy

Chance to join Bio Matrix Infusion Pharmacy as a Patient Access Liaison (PAL). Delivered at Overland Park, KS or Garnet Valley, PA
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Base pay range: $23.00/hr – $29.00/hr.

Compensation may vary based on experience, education, and skill level.

Bio Matrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. The compassionate care team helps patients navigate the often-challenging healthcare environment, treating them like family to get therapy started quickly. Alongside patients and their providers, we focus on optimal clinical outcomes.

We cultivate an inclusive culture that celebrates diversity and strives to retain talented individuals from all backgrounds.

As a key member of the Intake team, a PAL-Active coordinates ongoing monthly eligibility monitoring for active patients, obtains new insurance and documentation as needed, and serves as the primary point of contact for patients, sales, physicians, and internal teams. PAL-Active works within specific team assignments, ensuring coverage for assigned patients and collaborating with data entry, reimbursement specialists, nurse coordination, and pharmacy operations to sustain the intake and pharmacy management process.

• Monitor Care Tend queues for active patients and review eligibility monthly.
• Ensure authorization is on file and remove any barriers before pharmacy contact.
• Work with patients, sales reps, and physicians to resolve insurance coverage issues.
• Assist with pending duties as needed for coverage or additional support.
• Maintain accurate records of provider, patient, caregiver, and field updates.
• Communicate benefit investigation outcomes, out‑of‑pocket costs, and assistance options.
• Coordinate with nurse staff and pharmacy operations to schedule and organize in‑home care and shipment.
• Produce written documentation for all stakeholder updates.
• Use workload metrics and goals to manage referral workflow and daily tasks.
• Leverage technology and digital channels for internal and external communication.
• Convey status, outcomes, and next steps to team members, referral sources, patients, and field resources.

• Prioritize and handle multiple concurrent tasks and projects.
• Understand referral profitability and reimbursement options.
• Support general administrative activities (mailings, documentation, scheduling).
• Flexible scheduling and willingness to work overtime when requested.
• Show attention to detail and act as a resource to other departments.
• Participate in quality assurance activities, audits, and leadership‑requested duties.
• Occasionally travel overnight by car or airplane.

• 1–3 years of experience managing patient referral, prescription activities, or reimbursement services in infusion or specialty therapies.
• 1–3 years of customer‑service experience in health care, meeting quality standards and evaluating customer satisfaction.
• Experience with electronic health records or patient‑management systems.
• High School Diploma or equivalent;
  Bachelor’s Degree preferred.
• Ability to multitask in a fast‑paced environment.
• Proficiency in medical or pharmacy terminology.
• Moderate skills in Microsoft Office.
• Willingness to travel up to 5% of the time.

• Experience supporting prescriber or healthcare provider communications related to referral or prescription services.
• Understanding of prescription benefits, insurance/payer requirements, and verification processes.
• Background working in a health‑care environment.
• Knowledge of infusion therapy processes and patient needs.

• Working knowledge of medical terminology.
• Organized referral‑related workflow with time‑sensitive deadlines.
• Independent judgment and collaborative teamwork.
• Proactive strategic thinking and effective communication.
• Accurate record‑keeping and reporting.

• Oral: clear, persuasive speaking, active listening, presentation skills, meeting participation.
• Written: professional, clear, editing for…