Medical Office Associate - Marlboro, NJ Urgent Care

Overview

The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and handles other administrative tasks.

• Greet, register, instruct, and provide general assistance to patients.
• Obtain demographic and financial information and enter it into the computer system.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Determine and collect co‑pays, co‑insurance, deductibles, past‑due balances, and other patient financial responsibilities; maintain and balance cash drawer.
• Communicate with primary care providers and insurance carriers per patient request.
• Answer telephone, take messages, and return voicemails.
• Offer compassionate support to patients and their caregivers during urgent medical needs.
• Must be available for rotating schedule, including weekends and holidays.
• Must be willing to travel when necessary.
• Perform all other duties assigned by the Practice Operations Manager or Practice Administrator.

• Medical insurance through Cigna (multiple tiers).
• Vision and Dental through Principal & VSP.
• 401(k) through Voya with company match after 1 year of service and 1,000 hours worked.
• Life Insurance: $50,000 provided by company.
• Accident, Cancer, Hospital, and Disability insurance via Aflac.
• Additional voluntary benefits such as short‑term disability, cancer, hospital, critical illness, supplemental life, etc., offered through Aflac.
• Critical Illness, Supplemental Life, and Accident insurance available through Principal.

• High school diploma or equivalent.
• Medical billing/medical receptionist experience preferred.
• Basic computer skills.
• Detail oriented.
• Excellent data entry skills.
• Exceptional customer service and phone etiquette.
• Ability to maintain professionalism and provide quality care in a fast‑paced public environment.

• BLS certified through the American Heart Association within 90 days of hire.