It Support/Helpdesk Support
Job in
Hanahan, Berkeley County, South Carolina, 29410, USA
Listed on 2026-02-12
Listing for:
EPS CORP
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Title
IT SUPPORT / HELPDESK SUPPORT
Location
South Carolina - SC US (Primary)
Job Type
Full-time
Education
Certification
Experienced (Non-Manager)
Category
Information Technology
Help Desk and Audio Visual VTE Support
EPS Corporation is seeking a Help Desk and Audio-Visual VTC Support specialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment.
Key Responsibilities:- Provide Communications Focal Point (CFP) Help Desk support to end users.
- Identify, research, and resolve technical problems for AFCENT network users.
- Respond to support requests via phone, email, and in person; manage trouble tickets.
- Track and document issues to ensure timely resolution and reporting.
- Support tier‑one IT operations, including service interruptions and inspections.
- Manage user and administrator accounts for workstations and servers.
- Perform AV/VTC system maintenance, documentation, and upgrades.
- Test and build platforms for multi‑site VTC connections.
- Maintain a Master Schedule and conduct daily equipment checks.
- Conduct site surveys and recommend AV/VTC system solutions.
- Maintain and repair AV systems, monitors, projectors, and VTC components.
- Develop and submit a Help Desk and AV/VTC Monthly Status Report.
- 3 years of experience in Help Desk Support
- Security+ Certification Required
- U.S. Citizenship & Active Top‑Secret Clearance with SCI Eligibility Required
- Experience in IT help desk support, troubleshooting, and account management
- Knowledge of AV/VTC systems, configuration, and maintenance
- Strong documentation, reporting, and problem‑solving skills
- Ability to support inspections, upgrades, and system continuity
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