Import & Customer Operations Coordinator

Import & Customer Operations Coordinator

Eastern Staffing & Recruiting is looking to hire an Import & Customer Operations Coordinator for our client in Hanahan, SC! This position serves as a key link between customers, sales, warehouse operations, international suppliers, freight forwarders, customs brokers, transportation providers, and logistics partners. The successful candidate will be responsible for coordinating customer orders, monitoring international shipments, supporting inventory management activities, and ensuring smooth communication throughout the supply chain.

The ideal candidate combines strong customer service skills with a solid understanding of logistics, import operations, inventory management, and supply chain processes. This individual will play a critical role in ensuring excellent customer satisfaction while supporting operational efficiency and inventory availability.

• Process and monitor customer orders from entry through delivery.
• Communicate order status, shipment updates, and delivery schedules to customers proactively.
• Resolve customer inquiries, complaints, and service-related issues in a timely and professional manner.
• Support the sales team with order tracking, customer follow-up, and account support.
• Coordinate with internal departments to ensure customer expectations are met.
• Inform customers of shipment delays, inventory constraints, backorders, and other order-related matters.
• Maintain accurate customer records and transaction documentation.
• Track international shipments from suppliers to the United States.
• Coordinate activities with freight forwarders, customs brokers, carriers, warehouses, and transportation providers.
• Monitor import documentation and customs clearance activities.
• Follow up on shipment delays, customs holds, delivery exceptions, and transportation issues.
• Maintain accurate records of inbound and outbound logistics activities.
• Support import compliance activities and ensure proper documentation is available when required.
• Monitor shipment status and communicate critical updates to internal stakeholders.
• Monitor inventory levels and identify potential stock shortages or replenishment needs.
• Support inventory planning and replenishment activities.
• Coordinate with warehouse personnel regarding receipts, transfers, shipments, and inventory discrepancies.
• Assist with inventory reporting and safety stock management initiatives.
• Support inventory accuracy and inventory visibility efforts.
• Help identify opportunities to improve inventory availability and operational efficiency.
• Serve as a communication bridge between Sales, Customer Service, Warehouse, Supply Chain, and Management teams.
• Participate in regular operational review meetings.
• Additional requirements as requested.

• Minimum 3 years of experience in Customer Service, Logistics, Import/Export, Supply Chain, Operations, or a related field.
• Strong organizational and follow-up skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in Microsoft Excel, Microsoft Office, and business software applications.
• Experience working with ERP systems.
• Ability to manage multiple priorities simultaneously.
• Ability to work independently and as part of a team.
• German language skills are a strong plus.
• Experience in manufacturing, industrial distribution, or industrial products environments.
• Knowledge of international shipping, freight forwarding, customs clearance, and Incoterms.
• Experience working with customs brokers, freight forwarders, and transportation providers.
• Familiarity with inventory management and supply chain processes.
• Experience supporting import and export operations.

The estimated annual salary range for this position is $60,000 to $80,000, though a candidate's salary will be determined on a range of factors, including, but not limited to, qualifications and experience. Qualified candidates, please apply. Thank you for your interest in our position! Check out our other available positions at  Eastern Staffing & Recruiting is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veterans status, or any other legally protected basis.