Ops. Clerk Sr

Position Description

Maintain professional relationships with customers, carriers and other KM departments/employees. Handle all required paperwork as defined in the truck Operating Procedures to efficiently execute customer truck orders in Kinder Morgan's Galahad inventory system and customer inventory systems. Require close attention to detail, accurate calculations, to avoid serious and costly errors. Working closely with multiple departments as a team to avoid conflicts and meet all customers’ needs and multiple demands.

• Create plant operating orders, take phone calls, interface with truck drivers, communicate via radio, and contact customers to resolve conflicts.
• Issue proper placards, seals, SDS, COA and product  to drivers.
• Obtain tare and gross weights of trucks; calculate quantity of product loaded.
• Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements.
• Accurately complete truck movement data in the KM and customer inventory systems.
• Provide 100% customer satisfaction and follow through on customer-related issues to ensure complete satisfaction.
• Maintain proficiency and accuracy using customer orders, Kinder Morgan Order creation system (Galahad), and Kinder Morgan's dual verification procedure.
• Handle issues and problems related to the movement of customers’ product by interfacing with Customer Service Representatives, Operations Supervisor, Dispatch personnel, CSRs and the Sales Department to offer and execute solutions and adjustments in a timely manner.
• Cross‑train on all KM accounts and promote teamwork among co‑workers to ensure all customers are 100% satisfied in an efficient and timely manner.
• Perform job related special assignments as required.
• Monitor customer inventory to ensure sufficient space/product available to complete requested orders to load or discharge trucks.
• Prepare daily, weekly and monthly customer reports and/or bills of lading.

• Education:
  
  High school diploma and/or GED. College experience is a plus.
• Experience:
  
  3–5 years in the terminal industry with knowledge of DOT rules and regulations; experience dispatching, scaling trucks and calculating loads according to DOT regulations.
• Skills:
  
  Excellent math skills (addition, subtraction, multiplication, division, percentages and fractions), detailed orientation, problem solving and troubleshooting. Proficiency in Excel, data entry and Outlook.
• System knowledge:
  Experience with SAP and/or other inventory systems.
• Ability to pass pre‑employment testing and perform work as directed by management.
• Customer service skills; ability to work from written and verbal instructions; ability to work with a team and take direction from supervisors.
• Work schedule:
  
  Adhere to required work schedules; maintain regular, dependable attendance and high level of performance.
• Physical requirements:
  
  Walk up and down stairs, stand for extended periods of time and carry up to 25 pounds.
• Must possess and maintain a valid driver’s license with satisfactory driving record.
• Mandatory drug screen and background check upon hire.
• All other duties as assigned.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.