Team Lead, Customer Service​/HelpDesk

Team Lead Position

We are looking for a motivated individual to join our team as a Team Lead and grow into an Assistant Manager and a General Manager. We want to give you the tools to succeed! Leaders at Planet Fitness lead through actions, always acting based on a character ethic approach, constantly focusing on the quality of your daily interactions. Managers are the catalyst for producing exceptional experiences for the members by building a strong team that believes and understands the Judgement Free Zone.

• Superior customer service skills
  - Friendly, Positive, Talkative
• Hard working, enthusiastic and energetic!
• Spanish speaking a plus
• Desire to grow into Assistant Manager and Club Manager
• Basic computer proficiency (Microsoft Suite).
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight
  - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Compensation: $16.90 per hour