Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – State Farm Agent Team Member

Full Time – Hanford, CA

Compensation: $40,000.00 – $45,000.00 per year

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

As a Customer Service Representative – State Farm Agent Team Member with Jimmy Alvarez – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

• Answer customer inquiries and provide policy information in English & Spanish.
• Assist customers with policy changes and updates in English & Spanish.
• Process insurance claims and follow up with customers in English & Spanish.
• Maintain accurate records of customer interactions in English & Spanish.
• Study for and complete state insurance exams.

• Willing and able to obtain a personal lines, life, and health insurance license within a set timeframe.
• Opportunities to advance as licenses are obtained.
• Bilingual – Fluent in Spanish is required.
• Communication and interpersonal skills in English & Spanish.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.