Quality Assurance Specialist

The Kings County Behavioral Health Department is currently seeking qualified individuals for the positions of:

$55,723.20 - $67,995.20 (Annually)

The Kings County Behavioral Health Department is hiring a Quality Assurance Specialist to drive quality, compliance, and continuous improvement across essential community programs. This impactful role is perfect for sharp, detail-driven professionals who want their work to directly improve services and outcomes.

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Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Assists with maintaining the Department’s quality assurance and quality improvement programs in accordance with federal, state, and local laws and regulations, county and department rules, guidelines, and values.
• Participates in the development of systems and standards for compliance evaluation; implements training, monitoring, and processes to ensure that service delivery activities comply with specified laws; recommends ways to integrate continuous quality improvement activities and messaging into all aspects of the department’s business activities.
• Participates in the State required performance improvement processes; conducts research; compiles and analyzes data; identifies clinical and non-clinical processes in need of improvement; attends and participates in meetings; implements processes and evaluates effectiveness; prepares and presents statistical and narrative reports related to activities; measures and evaluates outcomes against baseline data to determine progress toward goals.
• Reviews direct service delivery staff and service provider records and monitoring tools; conducts programmatic reviews to ensure compliance with quality and mandated standards related to services, documentation, security, and privacy.
• Collects and compiles data related to various programs and services; prepares and submits monthly, quarterly, and annual reports as required by state and/or department including not limited to timeliness, network adequacy, utilization review, and various other reports on program metrics; analyzes data and reports to ensure compliance.
• Participates in the implementation of policies and procedures concerning best practices, quality assurance, continuous quality improvement, and compliance.
• Receives and compiles data into detailed logs, databases, files, and records; verifies accuracy of information, researches discrepancies, and records information; provides technical assistance to providers as necessary.
• Receives and responds to inquiries and requests for information related to quality assurance and quality improvement metrics; provides records and documentation as appropriate to confirm program compliance.
• Assists with the facilitation of all internal and external quality assurance audits; assists program staff in preparing for audits; assists with identifying and resolving corrective action plans as a result of the audit.
• Compiles, monitors, and reports performance outcomes related to compliance and provides support to internal staff and contracted service providers related to outcome measures and general support with quality assurance performance measures; serves as contact for staff and contractors.
• Maintains records to ensure that staff and providers have appropriate licensure, credentials, education, training, and other required certification.
• Stays abreast of new trends and innovations in mental health, substance use, prevention and early intervention, curriculum development, training, and other areas of assignment.
• Keeps abreast of all federal, state, county and department compliance policies and procedures and all regulations pertaining to quality assurance and documentation; disseminates information to internal staff and contracted service providers; and ensures compliance on a continuous basis.
• Attends and participates in a variety of meetings, committees, coalitions, trainings, and work groups in support of the department, quality assurance, and continuous quality improvement efforts.
• Observes and complies with all County and mandated safety rules, regulations, and protocols.
• Performs related duties as required.

When completing the work history portion of your application please include each position title and level as a separate entry when applicable.

E.g. If you were a Level I and promoted to a Level II, each level should be entered separately to reflect the time held at each level. It is also important that your application show all the relevant education and experience that you possess, even if it extends beyond the required past 15 years. A resume may be attached, but is not a substitute for completing the application and supplemental questions.

Failure to submit a completed…