Technical Support Engineer

Technical Support Engineer

BH Job
-4304

SF Job Req  Support Engineer

Quincy, IL

Step Into the Front Line of Compressor Innovation. As a Technical Support Engineer, you will be the go‑to mechanical authority behind our air systems, solving complex issues, elevating performance, and keeping customers running at full strength. This role is built for those with true hands‑on mechanical experience – not just theory, but time spent on mechanical/industrial machines, with an understanding of how they are built, how they fail, and how to fix them.

You will serve as the backbone of our mechanical service group, partnering with field providers, diagnosing challenging issues, and delivering the technical guidance that drives uptime and trust. Beyond support, you will help shape the future by contributing to product design, field testing, and real‑world implementation of new technologies.

We are looking for a mechanically minded problem‑solver with hands‑on equipment experience – someone who thinks like a mechanic, communicates like a pro, and stays calm when challenges arise. If you are ready to apply what you know, support others, and make a tangible impact, this role offers a powerful platform to grow and be heard.

• Acquire subject matter expertise in assigned air products and maintain expertise, representing training and technical support on new product development teams.
• Provide technical support for the field support organizations (IRCC's and Distribution) and directly to customers via phone, email, and customer site visits.
• Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
• Provide problem solving in a technical support role and load repetitive quality/reliability issues into QRMS.
• Compile technical bulletins, fault trees, and troubleshooting guides to ensure field personnel have access to the latest updates/reference data.
• Contribute to the Knowledge Base to improve field connectivity and effective troubleshooting through all modes of multimedia.
• Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues.
• Mentor Product Support team members by enhancing professional and technical skills, including Global Multi‑media technical solution authoring and deployment.
• Participate in the activities of global expertise network leaders to drive technology.
• Direct knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base.

• High School Diploma or G.E.D.
• 5+ years of experience in a mechanical/industrial work environment.
• 5+ years of hands‑on experience troubleshooting industrial equipment.

• Technical Expertise & Hands‑On Problem Solving.
• Cross‑Functional Collaboration & Communication.
• Customer‑Centric Field Support.
• Strong problem‑solving skills to resolve complex technical and system issues impacting customers.
• Demonstrated ability to navigate conflict and differing opinions while fostering collaboration and professionalism with internal and external stakeholders.
• Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees.

• Bachelor's degree.
• Experience with mechanical and electrical troubleshooting.
• Experience working on air compressors.

• Onsite in Quincy, IL.
• Occasional delivery of air product technical training to customer centers, distributors, and customers.
• Perform setup/teardown/storage, troubleshooting, and maintenance of classroom equipment.
• Travel is less than 10%.

Pay range for this role is $50,000–$85,000, which considers a wide range of factors including skills, experience, training, licensure, certifications, and geographic location.

At Ingersoll Rand, we embrace a culture of personal ownership – taking responsibility for our company, communities, and the environment, as well as individual health and well‑being. Our comprehensive benefits package empowers you with the tools and support necessary to take charge of your…