FastLane Convenience Store Manager Mark Twain

Job Location:

003 FL Mark Twain Hannibal MO - Hannibal, MO 63401

Position Type:
Store Manager

The Manager is responsible for overseeing daily operations to ensure overall performance, growth, and profitability. This role focuses on maintaining high standards of customer experience, driving operational efficiency, managing resources effectively, and controlling expenses. The Manager leads and develops team members through coaching, training, and motivation, fostering a positive, results-oriented work environment.

• Oversee merchandise inventory, assortments, adjacencies, and visual presentation to ensure optimal stock levels and an organized, sales-driven environment.
• Drive sales growth and profitability through effective floor management, pricing accuracy, competitive market analysis, and strategic product adjustments.
• Accurately manage financial transactions, including sales, invoices, markdowns, voids, write-offs, deposits, and daily reporting in accordance with company guidelines.
• Monitor and control expenses, shrink, and payroll to align with budget goals and protect company assets.
• Conduct regular audits, store walk-throughs, and performance reviews to ensure operational excellence and brand standards are maintained.
• Maintain high store standards, achieving a minimum 85% Store Image Evaluation score.
• Lead, coach, and develop team members to build strong leadership capability, improve performance, and foster a culture of accountability and continuous improvement.
• Recruit, interview, and participate in the selection of management candidates.
• Create and manage staff schedules to ensure appropriate coverage and operational efficiency.
• Deliver and uphold exceptional customer service standards to enhance the overall guest experience and drive loyalty.
• Ensure compliance with all company policies, procedures, and applicable local, state, and regulatory requirements.
• Implement and enforce safety, security, and cash-handling protocols to safeguard employees, customers, and company assets.
• Serve as the on-site leader during emergency situations, coordinating with emergency personnel and leadership as needed.
• Perform additional duties as assigned by management.

• Communicates clearly and professionally, both verbally and in writing, across all levels of the organization.
• Proficient in computer systems and standard business software applications.
• Demonstrates strong financial acumen, including budgeting, expense control, and analysis of financial reports to drive profitability.
• Operates with integrity, accountability, and sound judgment in all business practices.
• Committed to delivering exceptional customer service and fostering a positive guest experience.
• Promotes a culture of continuous learning, professional development, and performance improvement.
• Skilled in setting expectations, providing constructive feedback, and developing talent to achieve business objectives.
• Inspires and motivates teams to meet goals while fostering a collaborative, supportive work environment.

• Minimum of 5 years of experience in retail, restaurant, grocery, or related service industry.
• At least 2 years of management experience with direct responsibility for financial performance, including P&L accountability, in a high-volume retail environment.
• Proven ability to build and sustain a customer-focused culture that prioritizes service excellence and guest satisfaction.

This job is operated in a retail environment with merchandise displays and items available for purchase in inventory.

• Regularly required to communicate clearly, both verbally and audibly.
• This is a physically active position that involves standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the workday.
• Frequently required to lift and/or move items exceeding 50lbs.
• Must possess specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.