Customer Service Representative
Job in
Hanover Park, DuPage County, Illinois, 60133, USA
Listed on 2026-07-18
Listing for:
Camcraft
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Job Location:
Hanover Park IL - Hanover Park, IL 60133
Position Type:
Full Time
Salary Range: $50,000.00 - $80,000.00 per year
Job Shift: Day
Essential Duties and Responsibilities- Ensure effective open flow of communication with customers and Camcraft team members
- Respond to customer inquiries and problem solve in a professional and effective manner
- Monitors programs and procedures to ensure on-time delivery and customer satisfaction
- Maintains in-depth working knowledge of Camcraft systems and processes
- Assist in maintaining and monitoring electronic data interchange for established customers
- Serve as liaison with manufacturing, engineering and shipping personnel
- Provides feedback to the company regarding service failures or customer concerns
- Process change orders
- Maintain detailed files for documentation
- Monitor production order schedules and expedite delivery per customer requirements, and track orders for customers
- Operate Microsoft Office software and ERP system
- Provide leadership exercising discretion and independent judgment related to matters significant in managing customer relationships
- Follow established safety practices and requirements pertaining to the type of work involved
- Approve production jobs for closing
- Other duties as assigned
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Open to learning proprietary software programs for Camcraft (Epicor preferred, IQS & Sharepoint) and customers
- Proficient in verbal and email communication, working as the liaison between the company and customers
- Understanding of production helpful in working towards customer's needs and involving other departments as needed
- Detail and numbers oriented
- Great communication skills over the phone and in person
- Organized in completing projects and in time management
- Order entry
- Forecast entry
- Quote entry
- Job entry
- Customer entry
- Part entry
- RMA processing
- Customer logistics
- Customer requirements and forecast trends
- Epicor system (preferred) for tracking customer orders and production
- Medical (PPO)
- Health savings account
- Flexible spending account
- Dependent flex spending account
- Dental
- Vision
- Paid vacation
- Paid holidays
- Short/long term disability
- 401K with company match
- Life insurance/AD&D
- Accident plan
- Critical illness plan
- Hospital indemnity plan
- Legal plan
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