Services Technician Sr-W2

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Hanover Park, IL, US, 60133

Requisition Number: 103184

Location: You will have an onsite work opportunity in our Hanover Park, IL office

• 14,000+ engaged teammate globally
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site. In this role, you will get to:

• Perform necessary hardware and peripheral repairs, keeping customer downtime to a minimum.
• Install and test system hardware at customer site, ensuring hardware works and identifying problems.
• Complete all required documentation for accurate billing and timely return of defective products/parts per warranty or contract.
• Identify system hardware problems and determine the most efficient and cost effective resolution.
• Understand current depot programs such as Hot Swap and AR3D; participate as needed.
• Other duties as assigned.

• Provide telephone support for a geographically dispersed user community.
• Resolve software configuration problems and diagnose workstation level hardware problems.
• Terminate and label Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable.
• Install support structures and pathways (J-hooks, support rings, cable slings and cable tray/ladder rack, conduit and raceway).
• Terminate workstation outlets, patch panels, 110 and 66 blocks.
• Fiber terminations.
• Termination with multi-pair/strand cable (Copper and fiber).
• Read blueprints, identify cable paths and assist with site surveys and bidding.
• Other duties as assigned.

• Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices.
• Installs, tests, and supports Network Operating Systems (NOS) and their applications.
• Performs server hardware support, troubleshooting, and performance tuning.
• Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS.
• Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS.
• Other duties as assigned.

• Bachelor's degree (BA/BS) from a four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, PCs, messaging and server software applications experience.
• Cable plants, network services, email, bulletin boards, and CD-ROM libraries.
• Automate tasks using basic scripting techniques.
• Remotely manage devices to determine user experiences and debug issues using knowledge base and call script skills.
• Ability to multitask, strong organization, time management skills.
• Excellent troubleshooting skills.

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We’re legendary for taking care of you, your family and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

Join us today; your ambITious journey starts here.

Equal Opportunity Employer Statement: Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Pronouns and Reasonable Adjustments: If you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Nearest Major Market: Chicago

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