MPS Technician in Hanover Park, Illinois

Job Posting

The purpose of the MPS/IT Technician is to deliver and install Managed Print Services. This includes all IT operations to meet customer satisfaction on IT services related to MPS and MFP devices for existing customers while developing new technical solutions.

• Troubleshoot customer problems and provide IT solutions
• Provide technical assistance and support for incoming queries and/or issues related to copier OS and TTSG provided software
• Problem solve and manage cases input by Customer Support/Supply Specialist, including time taken, description of the problem, and how it was resolved
• Respond and track all customer emails and phone calls regarding all IT service
• Communicate and problem solve with service department for all IT issues involving hardware.
• Trains customers on desired service necessary for daily workflow at the time of installation and delivery

• High School Education Required, some college preferred
• Must be capable of multi-tasking, excellent time management, excellent customer service skills, technical problem-solving in time limited situations
• Specialized Knowledge or Certifications in Papercut, Fiery, Kyocera
• Past Experience in Managed Print Services or Network Management

Extensive Travel may be required to provide services at the customer site. Ability to lift equipment and run cables etc. Position is based out of the warehouse site.

Requires moderate travel to customers' sites in to fulfill customer requirements. Involves heavy phone work.