Technology Support Specialist Helpdesk Analyst

Overview

Position:
Technology Support Specialist / Helpdesk Analyst

Location:

New York City NY (Onsite)

Duration: 12+ Months, W2 Role

• Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment.
• The SCCM/InTune PC Engineer will provide technical engineering support across the enterprise for end-user computing platforms, including desktops, laptops, and mobile devices.
• Assist engineers providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals.
• Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages.
• Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required.
• Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc.
• Coordinate all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms.
• Interact professionally with clients exhibiting strong customer service skills.
• Track assets and inventory that have been distributed to end-users and ensure proper levels of inventory are available.
• Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors.

• CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc.
• Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms.
• Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing.
• Minimum 5 years’ experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support.
• Strong customer service, analytical, and problem-solving skills with the ability to multi-task.