Application Support Engineer

About the Role

Embark on a transformative journey as an Application Support Engineer – BA4. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will work as part of the regional Run‑the‑Bank (RTB) Level 2 support team. You will be responsible for the continual support and maintenance of the technology applications used by the global functions central business.

You will work with other L2 support analysts, both in the region and as part of our global team. You will be required to have excellent communication to handle and resolve various technical issues for a subset of our applications during regional hours. This will include working with Build‑the‑Bank (BTB or L3) teams and business stakeholders, incident/change/problem management, and engaging project teams to facilitate the release management process.

Knowledge management, sharing and retention will be a key function of the role. You will be expected to work with our Infrastructure Risk & Control and Service Management teams to help deliver multiple initiatives.

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• Practical experience working within a support function & ITIL Environment
• Experience with UNIX environment with exposure to one or more well‑known UNIX flavours such as HP‑UX, Sun Solaris and/or Linux
• Experience working with databases such as Oracle, MS‑SQL, or Maria
  
  DB, including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling

• Windows based operating system experience
• Experience job scheduling, batch jobs and have exposure to one or more of scheduling tools
• Experience working under a Dev Ops model, with hands‑on experience operating and developing various automation tools such as Nolio or Chef
• Experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking

Whippany, NJ office.

Minimum Salary: $80,000

Maximum Salary: $120,000

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.

Full‑time

Associate

Information Technology, Banking and Financial Services

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