Senior Production Support Engineer – AVP

Embark on a transformative journey as a Senior Production Support Engineer – AVP. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you’ll bring an inventive mindset to solving highly complex challenges while supporting applications that power global financial operations. You’ll push boundaries, challenge the status quo, and drive meaningful improvements in reliability and scalability, ensuring our systems perform at their peak as we shape the next era of digital banking.

To be successful as a Senior Production Support Engineer – AVP, you should have:

• Deep practical knowledge in Linux/Unix along with shell scripting and expertise in cloud platforms like AWS or Azure

• Proficiency in database management of Big Database – Data Bricks, Hadoop or other warehouse technologies

• Excellent knowledge about scheduling tools like Auto Sys and monitoring and observability tools like Geneos ITRS

• Deeper understanding about Incident, Problem and Change Management processes

• Ability to solve highly complex problems swiftly and navigating through multiple incidents simultaneously

Other highly valued skills include:

• Work hand-in-hand with development teams to ensure speed and stability

• Highly focused to ensure mission critical applications are available uninterruptedly, performant, and resilient through proactive response

• Craft innovative solutions leveraging latest technologies to reduce toil, automate repetitive tasks

• Leverage metrics and SLOs (Service Level Objectives) to drive decisions which improves stability.

• Ensure scalability of the applications through automated processes and avoid manual intervention in production environment

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $115,000

Maximum Salary: $160,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development…