Credit Risk Specialist - SRE

Job Purpose

Monitor and maintain the bank’s critical technology infrastructure, resolve complex technical issues, and minimise disruption to operations.

• Provide technical support for service management, resolving complex issues for assigned clients.
• Develop the support model and service offering to improve customer and stakeholder service.
• Execute preventative maintenance on hardware and software and use monitoring tools/metrics to identify, prevent and address potential issues.
• Maintain a knowledge base with detailed documentation of resolved cases for future reference and knowledge sharing.
• Analyze system logs, error messages and user reports to identify root causes of hardware, software and network issues.
• Provide resolutions by fixing or replacing faulty hardware, reinstalling software or applying configuration changes.
• Implement automation, monitoring enhancements, capacity management, resiliency and business continuity management.
• Identify and remediate or raise potential service‑impacting risks and issues through the appropriate process.
• Optimize monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• Lead a team of specialists performing complex tasks and influence decision-making at executive level.
• Set objectives, coach employees, and manage performance and rewards.
• Demonstrate the four LEAD behaviours:
  Listen, Energise, Align, Develop.
• Apply best practices in risk and controls, change transformation, and business acumen.
• Collaborate with other functions, analyse multi‑source data, and communicate complex information effectively.
• Influence stakeholders to achieve outcomes and support the organisation’s governance agenda.

• High proficiency in SQL, database technologies, Unix and Windows within Investment Banking.
• Experience with ITIL concepts and best practices.
• Use of configuration management tools and reporting (Service First/SNOW).
• Experience with batch monitoring tools such as Autosys.
• Ownership of reliability improvements from problem ingestion through engineering remediation.
• Deep familiarity with observability strategy, including alert quality, signal hygiene and early‑warning design.
• Project management skills and understanding of follow‑the‑sun model with offshore teams.

• Base salary: $115,000 – $160,000 (Whippany, NJ).
• Eligible for incentive award and a suite of benefits including medical, dental, vision, 401(k), life insurance and paid leave.