Regulatory Reporting Lead, AVP

Job Description

Purpose of the role:
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues while minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify root causes of hardware, software and network issues, providing resolution by fixing or replacing faulty hardware, reinstalling software or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues.
• Proactive assessment of support activities, implementing automations where appropriate to maintain stability and drive efficiency.
• Active tuning of monitoring tools, thresholds and alerting to ensure issues are known when they occur.

Assist Vice President expectations include advising and influencing decision making, contributing to policy development, taking responsibility for operational effectiveness, collaborating closely with other functions, leading a team performing complex tasks, setting objectives, coaching employees and appraising performance.

People Leaders are expected to demonstrate a clear set of leadership behaviours – Listen, Energise, Align, Develop – to create an environment where colleagues can thrive and deliver to a consistently excellent standard.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments, identify new directions for assignments and/or projects, and apply cross‑functional methodologies or practices to meet required outcomes.

Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues.

Identify ways to mitigate risk and develop new policies and procedures in support of the control and governance agenda.

Take ownership for managing risk and strengthening controls in relation to the work done.

Perform work closely related to other areas, requiring understanding of how areas coordinate and contribute to the achievement of organizational objectives. Collaborate with other areas of work for business‑aligned support to keep up to speed with business activity and strategy.

Engage in complex analysis of data from multiple internal and external sources. Solve problems creatively and effectively, communicate complex information (including sensitive or difficult-to‑communicate content) and influence or convince stakeholders to achieve outcomes.

• Manage delivery in line with business expectations for regulatory reporting and tax submissions across the globe and manage regulatory reporting business stakeholders effectively.
• Maintain strong knowledge of end‑to‑end application delivery and business criticality, including critical report design and functionality such as 15c3‑3, FR2900, FR2644, Net Capital Report, and delivery timelines to regulators.
• Coll…