Connectivity Service Operations - Sr. Network Engineer

Job Description Purpose

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate processes, of potential service‑impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions and business divisions. Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:
Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. Or for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross‑functional methodologies or practices to meet required outcomes.

• Manage Network Local Area Network, Wide Area Network, Metro Area Network infrastructure, Load balancer, Web proxies and Domain Name System appliances for the Barclays estate.
• Responsible for Incident, Problem and Change Management for critical and major incidents.
• React quickly to live systems errors and service problems to minimise downtime and restore service.
• Taking lead in technical communication and focus for root cause identification and implementation of permanent fix when necessary.
• Responsible for planning and implementation of minimal to significant changes based on the business requirement and maintenance activities in line with change management processes and governance.
• Work with regional and global counterparts, Product Engineering, Product Managers and Service Managers for input and to understand influence new solutions and the onboarding of new services.
• Ensure the integrity and stability of the production data network is maintained.
• Ensure accurate network infrastructure support documentation is maintained.
• Take responsibility for completing tasks, focusing on requirements and planning to meet stakeholder needs.
• Keep and update knowledge of the bank's Infrastructure Products and Services.
• May telecommute pursuant to company policies. [Hybrid role]

Minimum Salary: $158,875 per year
Maximum Salary: $160,000 per year
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
Barclays employees are eligible for incentive award.