Production Engineer

Job Overview

Barclays Services Corp. seeks Production Engineer in Whippany, NJ (multiple positions available).

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provide technical support for the service management function to resolve more complex issues for a specific client of group of clients.

• Develop support models and service offerings to improve the service to customers and stakeholders.

• Execute preventative maintenance tasks on hardware and software and utilize monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.

• Maintain a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.

• Analyze system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and provide a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.

• Automate, monitor enhancements, manage capacity, resiliency, business continuity, front office specific support and stakeholder management.

• Identify and remediate or raise, through appropriate process, potential service impacting risks and issues.

• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerts to ensure issues are known when they occur.

Minimum Salary: $115,000 per year

Maximum Salary: $160,000 per year

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.