Credit Risk Support Lead- SRE

Credit Risk Support Lead – SRE

Barclays seeks an experienced SRE professional to monitor, maintain and continuously improve the bank’s critical technology infrastructure.

• Provide technical support for the service management function to resolve complex incidents and changes.
• Develop and evolve the support model and service offering to improve service quality for customers and stakeholders.
• Execute preventative maintenance tasks on hardware and software and utilize monitoring tools/metrics to identify, prevent and address potential issues.
• Maintain a knowledge base that documents resolved cases, supports self‑service opportunities and facilitates knowledge sharing.
• Analyze system logs, error messages and user reports to identify root causes of hardware, software and network issues and provide resolution.
• Implement automation, monitoring enhancements, capacity management, resiliency and business continuity management to support front‑office operations.
• Identify and remediate or raise potential service‑impacting risks and issues through the appropriate processes.
• Proactively assess support activities and implement automations to maintain stability and drive efficiency.
• Tune monitoring tools, thresholds and alerting to ensure issues are known when they occur.

• End‑to‑end responsibility of IT services, including day‑to‑day operations, incidents and changes.
• Robust understanding of regulatory compliance, risk frameworks, audit and metrics monitoring of service health and control effectiveness.
• Experience overseeing support teams, delegating effectively and communicating with business users and senior stakeholders.
• Ability to prioritize issues, refine support procedures and drive continuous improvement across support processes.
• Solid understanding of the software development lifecycle and how application support integrates to enhance delivery, stability and reliability.
• Domain knowledge within a metrics environment and understanding of business continuity for critical services.
• Proficiency in ITIL practices with a focus on metric definition, monitoring and service performance outcomes.
• Project and resource management skills, including experience with follow‑the‑sun models.

Whippany, NJ. Salary range: $150,000 – $215,000, exclusive of additional compensation or benefits.

• Medical, dental and vision coverage.
• 401(k) retirement plan with company match.
• Life insurance and other paid leave for qualifying circumstances.
• Incentive award eligibility.