Joint Operations Centre Specialist - AVP

Overview

Job Description Purpose of the role:
Coordinate incident plans/responses and collaborate with various stakeholders through the use of various data resources.

Accountabilities:
Monitor real‑time security incidents and emergencies that may impact the bank's assets, colleagues and customers using various security systems and tools. Develop and coordinate a unique response and contingency plan for each case through effective deployment of resources and personnel.

Collaborate with teams across the bank, including the security operations team, facility management team, and external security vendors, to provide timely communication and responses to incidents and emergencies.

Implement and execute security policies and procedures during events of security incidents and emergencies. Execute training and drills for Joint Operations Centre colleagues to prepare and upskill them in the event of an emergency. Collect data from intelligence reports, media and operational news to update situational awareness databases and track progress of operations.

Deliver prompt, resourced and group‑wide cyber, security and business incident management services. Provide swift business engagement, triage, impact assessment and escalation.

Utilize intelligence and tooling to understand future risk scenarios and potential for impacts to the bank, ensuring monitoring, triggers and escalation using response plans.

Ensure effective alignment of incident communications to ensure speed of delivery with detail tailored to audience requirements and align with Technology Command Center on producing single communication channels.

Provide timely correlation of events and alerts through effective use of dashboards and event management tooling and processes to provide visibility of potential or real security/resilience/technology issues and implement effective response processes to minimize and eliminate potential business interruptions.

Operate effective monitoring and alerting environment across TCC to present a real‑time view of the health of production services, key infrastructure and application components, as well as critical batch activity.

Provide oversight and management of all Barclays services to ensure operational stability through effective monitoring, event, change and incident management capabilities.

As an Assistant Vice‑President, advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver work that impacts the whole business function.

People Leaders are expected to demonstrate the following LEAD behaviours: L – Listen and be authentic
, E – Energise and inspire
, A – Align across the enterprise
, D – Develop others
. If the position has leadership responsibilities, People Leaders will set objectives, coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes. For an individual contributor, they will lead collaborative assignments, guide team members, identify the need for inclusion of other areas of specialization and identify new directions for assignments or projects.

Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done.

Engage in complex analysis of data from multiple sources of information, internal and external, to solve problems creatively and effectively. Communicate complex information, including sensitive information. Influence or convince stakeholders to achieve outcomes.

Experience:

A combination of experience in security incident management, cyber security operations, and business continuity. Strong knowledge of incident management tools, monitoring, and response processes. Ability to lead cross‑functional teams and influence stakeholders.

Minimum Salary: $ per year. Maximum Salary: $ per year. Base salary only; other compensation or benefits may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.