Application Support Engineer

Embark on a transformative journey as an Application Support Engineer. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. You will play a critical role in running the bank operations, ensuring the stability, continuity, and availability of key applications. You’ll respond rapidly to incidents and escalated user queries, monitoring, and tracking issues throughout entire lifecycle.

This is a direct involvement technical role that requires individuality, precision, and an anticipatory mindset. You’ll also be responsible for managing the successful handover of changes into the production environment.

• Practical experience with Linux/Unix (Shell), Microsoft Windows, and cloud platforms such as Amazon Web Services, and Open Shift
• Experience with Databases including Oracle, PostgreSQL, and SQL Server
• Observability and monitoring tools like Cisco App Dynamics, Elastic Kibana, and basic APM values
• Coding and Scripting using Python, Shell scripting, Power Shell, and basic Java Script
• Understanding and supporting multi-platform service architectures

• Familiarity with automation tools such as Ansible, IBM Tivoli Workload Scheduler, and Autosys
• Considerable analytical skills for identifying recovery paths during incidents and ample problem solving
• Effective collaboration across wider teams to drive resolution
• Ability to assess and respond to priority scenarios contending priorities
• Flexibility to adapt to evolving technologies and operational demands

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $80,000

Maximum Salary: $120,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise.
• Thorough understanding of the underlying…