Senior Production Support Engineer - AVP

Overview

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

As an Assistant Vice President, you will advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. You will collaborate closely with other functions and business divisions, lead a team performing complex tasks, set objectives and coach employees, and appraise performance. If the position has leadership responsibilities, you are expected to demonstrate clear leadership behaviours:
Listen and be authentic;
Energise and inspire;
Align across the enterprise;
Develop others.

• Considerable practical technical expertise with high proficiency in SQL, database technologies, Unix, and Windows environments, primarily within the investment banking domain.
• Solid understanding of ITIL concepts and best practices, with experience using configuration management tools and reporting (preferred tool: Service First).
• Experience working with Autosys, middleware technologies, and messaging platforms such as MQ and Solace.
• Proven ability to build and maintain monitoring tools, including ITRS and App Dynamics.
• Experience supporting front‑office and trading applications within investment banking environments.
• Ample understanding of various asset classes, including Macro, Structured Products, Credit, Bonds, and Equities.
• Experience with AWS services such as EC2, S3, and Cloud Watch, along with familiarity with Site Reliability Engineering (SRE) principles.
• Practical experience with observability and performance monitoring tools like App Dynamics, eSaaS, and Observe for root cause analysis.
• Strong analytical and problem‑solving skills; ability to communicate complex information clearly and influence stakeholders.
• Demonstrated ability to collaborate across functions and manage risk and control activities.

Location:

Whippany, NJ

Minimum salary: $115,000

Maximum salary: $160,000

• Medical, dental, and vision coverage
• 401(k) plan
• Life insurance
• Paid leave for qualifying circumstances
• Incentive award eligibility