Senior Engagement Manager

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here's what the opportunity supported through our TGS Talent Acquisition Team requires:
The Service Now Senior Engagement Manager serves as an accountable leader for Service Now transformation engagements, responsible for achieving contractual outcomes, realizing measurable business value, maintaining delivery excellence, and building long term customer relationships while leading multidisciplinary teams through complex platform implementations and operational transformations. ________________________________________ Customer-First Mindset Serve as a primary delivery leader for Service Now transformation programs, accountable for customer outcomes, platform adoption, governance, budget performance, and stakeholder satisfaction.

Partner with customer executives and business stakeholders to define Service Now roadmaps, business objectives, success criteria, and measurable value realization targets. Establish governance frameworks that promote platform scalability, security, compliance, operational effectiveness, and alignment with Service Now best practices. ________________________________________ Strategic Perspective & Judgment Understand how Service Now platform capabilities support enterprise business processes, workflow automation, case management, employee experience, customer operations, and digital transformation initiatives.

Develop long-term platform roadmaps and continuous improvement strategies that maximize business value and platform adoption. ________________________________________ Drives for Results Lead Agile delivery execution for Service Now programs including backlog governance, sprint planning, release planning, dependency management, and executive reporting. Coordinate cross-functional delivery teams consisting of Service Now Architects, Business Analysts, Developers, QA resources, and customer stakeholders. Monitor project health using delivery metrics, platform adoption metrics, business KPIs, risk indicators, and value realization measurements.

________________________________________ Service Now Platform Leadership Working knowledge of Service Now implementation methodologies, delivery frameworks, governance models, and platform best practices. Lead projects involving one or more Service Now products including ITSM, ITOM, ITAM, CSM, FSO, SPM, HRSD, Sec Ops, IRM/GRC, CMDB, Knowledge Management, Service Catalog, Employee Center, Integrations, Portals, Reports, Dashboards, Workflow Automation, and AI-enabled capabilities. Utilize experience supporting Service Now program governance including release management, platform standards, testing strategies, deployment planning, and organizational change management.

Ability to partner effectively with Service Now architects and technical teams to evaluate solution approaches, manage delivery risks, and drive successful platform outcomes. ________________________________________ Qualifications Service Now implementation, consulting, managed services, or platform transformation experience strongly preferred. Service Now Certified System Administrator (CSA), Certified Implementation Specialist (CIS), PMP, PMI-ACP, SAFe, ITIL, or related certifications preferred.

Additional Skills & Qualifications

See Above

Experience Level

Intermediate Level

Job Type & Location
This is a Permanent position based out of Hanover, MA.
Pay and Benefits
The pay range for this position is $115000.00 - $165000.00/yr.
We reserve the right to pay above or…