Lead Cashier - Hanover MA

Overview

At L.L.Bean, we believe the outdoors brings out the best in all of us. The Hanover Retail store at Hanover Crossing, MA is looking for a year-round, part-time Lead Cashier to join our team.

Position

Purpose:

Assists store management in promoting sales and providing world-class customer service to support business and department goals. Assigns tasks/jobs to front-line employees. Coordinates work processes and staffing to maximize efficiency and performance. Primary focus is on back-of-house operational activities related to the point of service/sale areas of the store, including cash operations and reconciliation.

$16.93 hourly

• Assist with interviewing and hiring decisions.
• Support and train associates; communicate standards, policies, and procedures.
• Recommend staffing adjustments to meet business needs.
• Address employee issues/conflicts within company policy under supervisor direction.
• Provide coaching and feedback on performance.
• Participate in peak planning.
• Lead and execute compliance with Loss Prevention policies.
• Oversee cash activities: cash pulls, drawer assignments, deposit preparation, reconciliation of variances, and report and resolve issues.
• Sign off on returns, employee purchases, price overrides, and post-voids.
• Maintain cash wrap area cleanliness and security.
• Lead sales activities: provide direct customer service and sales assistance, coach salesmanship, and ensure continuity in the absence of other leaders.
• Staff front-line reps to meet business needs; liaise with Client Support to resolve POS issues.
• Maintain merchandising activities: floor displays, signage, daily maintenance; provide feedback; maintain stock levels and report discrepancies.
• Ensure safety, security, and cleanliness of sales floor and support areas.

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level: High School or GED

Years of

Experience:

1+

• Systems knowledge/experience.
• Prior relevant retail experience.
• Strong customer service skills and experience, with focus on customer retention, sales & service.
• Demonstrated capacity for collaborative work in a retail environment, serving customers and teams from a variety of backgrounds.
• Strong organizational skills.
• Ability to manage multiple work efforts concurrently.
• Effective communication skills.
• Ability to provide coaching & feedback in a supportive manner.
• High enthusiasm, motivation, positive attitude.
• Ability to handle currency with accuracy and attention to detail.

L.L.Bean offers a comprehensive benefits package designed to support health and financial goals, with programs and perks that help maintain a healthy work‑life balance and encourage outside recharge.

L.L.Bean believes the outdoors brings out the best in all of us and is committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone can thrive.