Lead Store Associate

Lead Store Associate

Type of Work:
Full-Time

Shift Availability:
The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Hourly Pay Rate: $20.00/hr

Location:

2001 Washington St, Hanover, MA 02339

As a Lead Store Associate, you will deliver exceptional experiences to customers while guiding and inspiring your team, serving as a brand ambassador, and shaping a welcoming, compliant, and high‑performing retail environment.

• Lead by example to create a warm, welcoming environment where every guest feels valued.
• Coach associates to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in the rewards program and capture customer insights to enhance future experiences.
• Support the team in resolving customer concerns with empathy and professionalism.
• Promote a respectful, inclusive, and collaborative workplace that fuels great customer experiences and smooth checkout operations.

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader when store management is absent.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

• Age 21 or older.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer‑facing or sales environment.
• Minimum 1 year of experience using POS systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months of hands‑on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation.
• A minimum of 6 months of experience as a Store Associate with consistent performance (required for all Curaleaf team members).
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability for a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Strong time management and organizational skills.
• Effective de‑escalation, conflict resolution, and stress‑management abilities.
• Basic proficiency in mathematics and computer applications.
• Solution‑driven mindset when dealing with upset customers.
• Ability to support store leadership and take initiative.
• Versatility across all store stations as needed.

• Previous knowledge of inventory management, systematic restocking, fulfillment of online and in‑store orders, and conducting daily inventory counts and comprehensive audits.
• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Experience with…