BDC Manager - Hanover, Massachusetts

Business Development Manager

Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

We are currently seeking an experienced, motivated, and energetic professional to manage our BDC Department. The Business Development Manager helps grow the business by responding to business leads and developing relationships to promote sales for the dealership. He or she may be technically savvy as well to help communicate in a clear and efficient way with consumers using their preferred method of communication.

This position will be responsible for managing all aspects of the department including handling internet leads, inbound phone calls and customer retention. In addition, the BDC Manager hires, trains, and monitors a team which handles most follow-up, all internet leads and inbound calls and lead generation. The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience.

He or she must have a strong sales aptitude, excellent communication, and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

• Manages all incoming sales and service appointment queries (either phone or internet) by
• Develops viable sales forecasts and associated sales strategies
• Hires, trains, and monitors team member performance
• Helps promote the dealership online via Social Media outlets
• Assists sales staff to manage deals from start to finish
• Respond to new leads and communicate effectively with customers within established time frames
• Provides timely and accurate reports on all sales activities as needed
• Perform customer follow-up to unsold customers to maximize all selling opportunities
• Maintain a sold customer follow-up system to encourage repeat and referral business
• Performs other duties as assigned