Alumni Relations Program Coordinator

Position Details

• Position Title:
  
  Alumni Relations Program Coordinator
• Position Number: 0000000
• Hiring Range: $28.53 – $30.00
• Location:
  
  Hanover, NH – Blunt Alumni Center
• Employment Category:
  Temporary Full Time
• Schedule:
  
  Monday through Friday, 8:00 AM – 5:00 PM
• FLSA:
  Non-Exempt

To provide administrative, operations, events, and programmatic support to Alumni Relations officers to support alumni and volunteer engagement activities designed to engage alumni, family, and friends of Dartmouth. Programs and events include reunions, homecoming, Dartmouth on Location, Alumni Council, conferences, and other Dartmouth events and special initiatives. Working under the direction of the Alumni Operations Manager, this role also serves as a frontline contact for inquiries, supports Alumni Relations communications, data management and reporting, financial management and volunteer support to ensure the smooth operations of Alumni Relations.

• Bachelor’s degree or the equivalent combination of education and experience
• Three years of office experience with a high degree of autonomy in a complex setting
• High level of initiative and strong attention to detail, with ability to maintain flexibility in a changing, fast‑paced work environment and to work both independently and as part of a team
• Strong proofreading and writing skills
• Strong communication and interpersonal skills; excellent customer service orientation
• Good judgment and ability to interact with a diverse group of people internal and external to Dartmouth
• Demonstrated proficiency in Microsoft Office and willingness to learn other platforms (Advance, Slate, Qualtrics, Hub Spot, Encompass), including database management
• Strong organizational and time management skills, including ability to prioritize projects and work independently
• Strong problem‑solving skills with ability to respond to pressures, deadlines, and changes in priorities
• Discretion and confidentiality with donor‑related and personal matters
• Ability to work at occasional events outside of regular business hours

• Experience working with volunteers or in a customer service environment
• Financial management experience
• Ability to work in a fast‑paced, dynamic environment

• Provides scheduling and administrative support for the organization’s team and projects and other administrative support across the unit as needed. Assists with presentation support, communications, marketing, and mailings.
• Monitors and triages inquiries from email boxes, phone calls, and other channels, ensuring timely and professional responses; works with the team to meet strategic priorities and support alumni engagement activity. Coordinates responses for volunteers and alumni. Regularly interacts with volunteers and alumni.
• Assists in preparing and formatting materials such as trip itineraries and travel briefings for Alumni Relations officers and communications to alumni and volunteers.
• Maintains internal documentation and procedures for service delivery processes and best practices.
• Supports execution of alumni communications, including list preparation, formatting, scheduling, and post‑distribution or event follow‑up. May partner closely with volunteer leads on projects and communications.

• Assists in the planning and execution of events and programs including registration tracking, material preparation, name tags, venue booking, supply coordination, travel agenda, expense reporting, event pre‑and post‑survey distribution, and other event materials. Supports traveler registration and cancellations, mailings, marketing invoicing, ordering, and receiving traveler operator materials, and other related aspects of alumni travel.
• Assists with stewardship activities such as thank‑you mailings and volunteer appreciation initiatives.
• Supports communications and materials production for events and programs including reunions, alumni council, admissions ambassador programs, conferences, and other event initiatives.
• Assists with recruiting and managing student workers to support program and operational…