Academic Records and Compliance Manager

Academic Records and Compliance Manager

Location:

Hanover, NH. Work arrangement:
Hybrid.

The Academic Records and Compliance Manager supports compliance work related to enrollment reporting, student records, and military education benefits. The position coordinates required reporting of student enrollment and degree completion to external entities, including the National Student Clearinghouse, and serves as the School Certifying Official for VA and other military education benefits. The Manager also reviews student record data, resolves reporting errors, supports internal audits of submitted data, and helps document processes that support accurate and consistent reporting.

In addition, the position provides operational support to the Institutional Registrar’s Office by maintaining registrar resources, policy materials, training materials, and process documentation.

Education:

Bachelor's degree plus 6 or more years’ experience or equivalent combination of education and experience.

• Three years of experience with data management in a higher education environment, or an equivalent combination of education and experience.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications and demonstrated aptitude for learning new software systems.
• Ability to analyze data, identify errors or inconsistencies, and support accurate recordkeeping and reporting.
• Demonstrated initiative, sound judgment, and problem‑solving skills.
• Ability to interpret and apply rules, procedures, policies, and compliance requirements.
• Excellent written, verbal, and interpersonal communication skills.

• Master’s degree or equivalent experience
• Experience working in a Registrar’s Office or comparable student records environment.
• Experience with National Student Clearinghouse and/or NSLDS reporting.
• Experience supporting VA or other military education benefits.
• Experience using Banner or a comparable student information system.

• Owns the end-to-end preparation, validation, submission, and post-submission review of enrollment and graduation data for all active students to the National Student Clearinghouse and other required reporting entities, as applicable.
• Leads the development and ongoing management of an institution-wide reporting calendar for all branches, incorporating submission dates, audit checkpoints, escalation timelines, follow-up actions, and related compliance deadlines.
• Interprets applicable reporting requirements, institutional policies, and data standards to guide accurate and timely enrollment and degree verification reporting across schools and branches.
• Identifies, investigates, corrects, and documents data errors, submission issues, and process gaps that affect enrollment reporting.
• Partners with school-based registrar teams and campus stakeholders to resolve discrepancies, process enrollment verification requests, and support consistent reporting practices.
• Designs, maintains, and evaluates data quality controls, audits, reconciliations, and documentation practices; recommends and implements process improvements to strengthen compliance, reduce errors, and improve operational efficiency.

• Serves as a School Certifying Official for VA and other military education benefits.
• Coordinates enrollment reporting, certification activities, and compliance follow-up with school-based registrar teams and institutional partners.
• Produces, reviews, and maintains required documentation and compliance records for VA benefit certification.
• Monitors enrollment changes that may affect military education benefits and coordinates timely reporting or corrective action.
• Participates in Dartmouth, VA, and external trainings or meetings to remain current on regulations and practices; serves as a resource to internal stakeholders.

• Maintains and updates internal and external Institutional…