Front of House Manager

Position Details

• Posting date: 08/20/2026
• Closing date:
  Open Until Filled:
  Yes
• Position Number: 0039000
• Position Title:
  
  Front of House Manager
• Hiring Range Minimum: $56,500
• Hiring Range Maximum:
  Please inquire
• Union Type:
  Not a Union Position
• SEIU Level: Not an SEIU Position
• FLSA Status:
  Exempt
• Employment Category:
  Regular Full Time
• Scheduled Months per Year: 12
• Scheduled Hours per Week: 40
• Schedule:
  
  Regular night and weekend work at events.
• Location of Position:
  Hanover, NH Wilson Hall
• Remote Work Eligibility? Onsite only
• Is this a term position? No
• Is this a grant funded position? No

Position Purpose
Reporting to the Senior Front of House Manager, this position is responsible for all Front of House operations for Hopkins Center events. Direct reports include temporary employees, students and community volunteer usher workforce. Diplomacy and maintaining a high level of customer service are essential as this position balances the needs of the many on- and off-campus constituents, including patrons, institutional donors, alumni, students, faculty and staff, members and others.

Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience

• One to three years of administrative experience in an arts related setting; or the equivalent.
• One year of experience working on-site during live public events, providing access to patrons of all ages and abilities.
• Demonstrated management capability and proven organizational and interpersonal abilities.
• Ability to develop professional working relationships with students and volunteers
• Proficiency with Microsoft Office suite applications including Outlook, Word and Excel, and other current technologies.
• Should enjoy meeting the public and solving problems that may arise in public service.
• Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
• Irregular work schedule includes primarily nights and weekends with some late nights and early mornings.
• Ability to lift, carry and move objects such as boxes of programs and stanchions.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies.

• Strong interest and knowledge about the performing arts is preferred.
• Experience with NSCAN and Tessitura
• Comfortable with the Google Platform as well as other types of cloud-based collaboration spaces.

Front of House Management
This role supervises the management of all public events including front of house set-ups in venues as required. The work includes planning and advancement of house arrangements as well as active awareness and troubleshooting during events. This forward-facing position sets the tone for a welcoming environment for patrons including appropriate greeting and assistance, conflict de-escalation and resolution and ensuring comfort and safety.

Monitors all accessibility, ADA, 504, life safety, building and fire codes for events and ensures special needs patrons are supported. Maintains the Hopkins Center database of record as well as prepares and provides events reports. With support from the Box Office and Company Management, this role manages the execution and reconciliation of merchandise sales.

60

Hires, trains, supervises and schedules the Hopkins Center House staff, including part time student House Managers, Ushers and Volunteers as well as part time non-student ushers and managers. Oversees volunteer usher relationships. Serves in a leadership role for the student workforce.

30

Prepares and submits all student and non-student payroll. May provide labor and event estimates as needed. Oversees the sale of merchandise and subsequent reconciliation.

10

• Resume
• Cover Letter

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national…