Client Technology Consultant, AV IT

Position Title

Client Technology Consultant, AV IT I

The Client Technology Consultant, AV IT I (CTCAVI) supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV, IT and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.

• Provides technology support and break‑fix for AV systems, computers, devices, and software.
• Provides outstanding client service through support interactions with clients.
• Uses endpoint management tools to support client computers and devices.
• Creates and maintains documentation for technical issues and knowledge.
• Sets up and supports AV and IT equipment for events.
• Trains and consults clients on the use of IT and AV technology.
• Identifies areas for improvement in Client Technology Consulting processes and participates in process improvement initiatives.
• Participates in testing, development, communication, and implementation of projects.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.
• Collaborates with colleagues to identify and pursue training opportunities aimed at developing expertise in existing and emerging technologies.
• Actively engages in independent and institutional learning initiatives to acquire and enhance subject matter expertise.
• Performs other duties as required.

• Associate’s degree with 1 year of relevant work experience or an equivalent combination of education and experience.
• Demonstrated ability to understand client perspective and deliver client‑focused service.
• Demonstrated ability in supporting AV systems, desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication and documentation skills.
• Demonstrated ability to work in a fast‑paced, client‑service‑oriented environment managing multiple tasks and priorities.
• Demonstrated ability to collaborate and work effectively on teams.
• Self‑motivated and able to work with limited supervision.
• Provides outstanding client service through support interactions with clients.

• Experience working in an academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Dartmouth College is an equal‑opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.