Anticipated Technology Support Specialist

Anticipated Technology Support Specialist

School Administrative Unit 70 – Richmond Middle School – Hanover, New Hampshire. Starting immediately. Position open until filled.

Job Description:

Richmond Middle School anticipates needing a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. The successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support. They will serve as a liaison between the technology department and building staff, oversee the full lifecycle of hardware, manage service requests and asset tracking through Incident IQ, and deliver end‑user training and support.

Compensation: $28.26 to $32.60 per hour, depending on education and experience. This is a year‑round position.

• Provide professional, timely end‑user support for computers, A/V equipment, networks, and printing systems.
• Instruct and assist users with varying technical skill levels, utilizing strong problem‑solving and interpersonal communication.
• Develop user‑facing documentation and self‑serve resources for common technical issues.
• Provide occasional after‑hours A/V and computing support for public events and board meetings.

• Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling.
• Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices.
• Support diverse operating systems including macOS, iOS, and Chrome
  
  OS, with occasional support for Linux and Windows in physical and virtual environments.
• Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance.
• Assign and manage student and staff account roles and permissions.

• Monitor infrastructure to ensure system reliability, performance, and security.
• Assist with the organization and safety of tech department facilities and work spaces.
• Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels.
• Ensure compliance with all SAU 70 district policies, procedures, and safety objectives.
• Perform other duties as assigned.

• Minimum of an associate’s degree preferred.
• 3–5 years of relevant experience.

• Operating systems:
  Intermediate to advanced proficiency in macOS and Chrome
  
  OS.
• Systems & workflow:
  Experience with Incident IQ or similar K‑12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules.
• Device management:
  Experience with MDM systems (Google Admin, Mosyle) preferred.
• Networking:
  Ability to troubleshoot basic networking issues; familiarity with Cisco, wireless APs, Forti Gate/Fortinet, and VoIP systems.
• Instructional technology:
  Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools.
• Administrative:
  Experience with Active Directory, backup/restore technologies, and website content management.

• Customer Service:
  Exemplary interpersonal skills with the ability to work with technical and non‑technical staff, students, parents, and the community.
• Adaptability:
  Self‑starter capable of maintaining a positive attitude in a fast‑paced environment with competing priorities; able to multitask and work independently.
• Discretion:
  Strict adherence to confidentiality protocols at all times.

• None.

• Physical:
  Lift up to 50 lbs at least occasionally; carry up to 50 lbs; reach above shoulder height; push/pull frequently. Other movements such as twisting, bending, crawling, squatting, kneeling, crouching, climbing, and balancing are frequently required.
• Cognitive:
  Effectively exchange and receive information and instructions; communicate with others; observe students and staff to ensure safety.

• Work inside 100 % of the time, outside up to 20 %.
• Work surfaces: office desk, office chair, carpeted floor, tile floor.
• Applicants will be subjected to a criminal background check as required by state law.

Position Type:
Full‑Time. Salary: $28.26 to $32.60 per hour.