User Support Analyst

Position Title

User Support Analyst

To serve as a consultant and trouble‑shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer‑related applications and technologies for which relevant guidelines are generally available.

Primarily, 60% of the time is spent on Consultant and Trouble‑Shooting tasks; 40% is devoted to Communication duties.

• Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals.
• General knowledge of TCP/IP networking.
• Ability to configure TCP/IP settings.

• Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow‑up.
• Ability to organize and set priorities.
• Ability to work independently and to maintain a smooth workflow despite frequent interruptions.
• Ability to lead workshops and meetings.
• Ability to teach groups how to use tools and to solve problems.
• Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
• Ability to interact professionally and calmly when working with frustrated end‑users.

• Bachelor’s degree or equivalent combination of education and experience.
• Four years of relevant experience in a personal computer environment.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.