Client AV Technologist ll

Position Title

Client AV Technologist II

The Client AV Technologist II provides advanced, specialized support and consulting for audio‑visual technologies used by Tuck School students, faculty, and staff. Building upon core AV and client technology expertise, this role focuses on the proactive administration, enhancement, and development of key technologies and services. The Client AV Technologist II drives continuous improvement initiatives, fosters collaboration across departments, and plays a pivotal role in advancing Tuck’s AV technology landscape to support dynamic learning, teaching, and operational needs within the Tuck community.

• Provide advanced support for AV systems, computers, devices, and software.
• Act as a Subject Matter Expert for two or more AV‑related technologies, guiding best practices and innovation in this area.
• Collaborate with AV Engineering to assist in root cause analysis and solutions to system issues or optimization efforts.
• Enhance classroom and event technology experiences by fine‑tuning audio, optimizing visual displays, and tailoring configurations to meet client needs.
• Accountable for delivering intermediate video edits, including multi‑layer compositions, color corrections, and syncing audio to enhance the quality and engagement of deliverables.
• Utilize AI, scripts, and automation to streamline AV tools and improve support delivery.
• Deliver outstanding client service through direct support interactions with the Tuck community.
• Document technical issues, solutions, and knowledge to contribute to the IT knowledge base.
• Leads and implements AV team process improvement initiatives.
• Identifies, leads, and manages AV Team projects.
• Collaborates with colleagues across the Tuck IT team to share knowledge, build relationships, and achieve shared objectives.
• Proactively identify and pursue advanced training opportunities, fostering expertise in foundational and cutting‑edge AV technologies that elevate the Tuck School’s offerings.
• Engage in independent learning to stay at the forefront of AV innovations and subject‑matter expertise, contributing strategic insights and specialized knowledge.
• Provide guidance and mentorship to colleagues to elevate team expertise and foster a collaborative learning environment within Tuck IT.
• Demonstrates professionalism and collegiality through actions, interactions, and communications with others.
• Performs other duties as assigned.

• Associates plus 3+ years’ experience or equivalent combination of education and experience.
• Relevant certifications such as CTS (Certified Technology Specialist), Creston, Extron, Dante Level 2, etc.
• Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices. Must be adaptable, embrace change, and implement new solutions efficiently.
• Advanced experience supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups utilizing video‑conferencing solutions, Mac OS and Windows OS environments, and a variety of collaboration tools.
• Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, etc.
• Strong understanding of client perspectives and a commitment to delivering exceptional, client‑focused service.
• Effective verbal and written communication skills.
• Ability to thrive in a fast‑paced, client service‑oriented environment, handling multiple tasks and priorities.
• Demonstrated teamwork skills and ability to work collaboratively.
• Self‑motivated and capable of working independently with limited supervision.

• Bachelor’s degree and at least 3 years of relevant work experience, or an equivalent combination of education and experience.
• Experience working in an academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.