Client Technology Consultant

Overview

Client Technology Consultant I – Responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

• Technology Support (75%) – Provides outstanding client service through support and consulting interactions with clients; provides core support for accounts and access; provides core technology support for computers, devices, and software; uses existing scripts and automation to provide technology and client support; uses endpoint management tools to support client computers and devices.
• Project Participation and Collaboration (10%) – Participates in testing, development, communication, and implementation of projects; identifies areas for improvement in Service Desk processes and participates in process improvement initiatives; collaborates with colleagues to share information, build relationships, and accomplish shared goals.
• Training and Development (10%) – Proactively identifies and pursues training to develop subject matter expertise; works with colleagues to develop new knowledge, skills, and expertise; creates and maintains documentation for technical issues and knowledge.
• Other Duties (5%) – Performs other duties as required.

• Bachelor’s degree plus 1–2 years of experience or equivalent combination of education and experience.
• Demonstrated ability to understand client perspective and deliver client-focused service.
• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to collaborate and work effectively on teams.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.

• Experience working in an academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.