Client AV Technologist l

Position Purpose

The Client AV Technologist I is responsible for providing operational support and consulting for audio-visual technologies used by Tuck School students, faculty, and staff. This role emphasizes proactive service, continuous improvement, and effective collaboration to bridge the gap between AV technology and the Tuck community. By delivering reliable, high-quality AV experiences, the Client AV Technologist supports Tuck’s academic and administrative environments, facilitating seamless learning, teaching, and operational activities.

Education and Experience
Associates plus 1-2 year(s) of experience or equivalent combination of education and experience.

Skills, Knowledge, and Abilities

• Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices. Must be adaptable, embrace change, and implement new solutions efficiently.
• Experience supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups utilizing video conferencing solutions, Mac OS and Windows OS environments, and a variety of collaboration tools.
• Strong understanding of client perspectives and a commitment to delivering exceptional, client-focused service.
• Effective verbal and written communication skills.
• Ability to thrive in a fast-paced, client service-oriented environment, handling multiple tasks and priorities.
• Demonstrated teamwork skills and ability to work collaboratively.
• Self-motivated and capable of working independently with limited supervision.

• Bachelor’s degree and at least 2 years of relevant work experience, or an equivalent combination of education and experience.
• Experience working in an Academic environment.
• Experience using IT service management software.
• Relevant certifications such as CTS (Certified Technology Specialist), Creston, Extron, Dante Level 1, etc.
• Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, etc.
• Familiarity with endpoint management concepts and tools.

• Provide core support for AV systems, computers, devices, and software.
• Act as a Subject Matter Expert for one or more AV-related technologies, guiding best practices and innovation in this area.
• Enhance classroom and event technology experiences by fine-tuning audio, optimizing visual displays, and tailoring configurations to meet client needs.
• Perform basic video editing tasks, such as trimming footage, applying simple transitions, and ensuring audio clarity for project needs.
• Utilize AI, scripts, and automation to streamline AV tools and improve support delivery.
• Deliver outstanding client service through direct support interactions with Tuck community members.
• Document technical issues, solutions, and knowledge to contribute to Tuck IT’s knowledge base.

• Participate in testing, development, communication, and implementation of AV team projects.
• Identify areas for improvement in AV team processes and participate in process improvement initiatives.
• Collaborate with colleagues across the Tuck IT team to share knowledge, build relationships, and achieve shared objectives.

• Work closely with team members to identify and pursue training opportunities to deepen expertise in both established and emerging AV technologies.
• Engage in independent learning to maintain and expand subject matter expertise, contributing to the team’s overall knowledge and capability.

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.