Health Service IT Assistant

Position Title

Health Service IT Assistant

Location:

Hanover, NH 03755, 5-7 Rope Ferry Road. Onsite only. Term position, 12 months.

A one‑year term position that supports the Health Service IT with clinical and administrative systems used by health service staff. The Health Service IT Assistant acts as a departmental customer service agent supporting staff needs through several large projects over the next year including inventory management, device setup, report creation, and troubleshooting issues.

• Project management to correct medical record data issues and update the user & provider table in PNC to meet new license requirements. (50% of time)
• Troubleshoot issues reported by staff and campus services that affect DSHS systems; screen Health Services IT and individual campus email accounts and the campus IT ticketing system for related issues. (20% of time)
• Manage Health Services computer inventory through the Campus CAP program, including ordering and configuring desktops, laptops, and monitors. (20% of time)
• Manage user account processes including updating and creating PNC user accounts, EDH access, and Castries configuration. (10% of time)

• Associate’s degree in computer science or related field, or an equivalent combination of education and experience.
• At least one year of experience with complex administrative information systems.
• Project management skills and the ability to manage multiple projects simultaneously.
• Planning and organizational skills.
• Verbal and written communication skills.
• Commitment to diversity and to serving the needs of a diverse population.

• Experience acting as support for an electronic medical records system.
• At least two years of experience with complex administrative information systems, preferably in a college or university healthcare setting.
• Bachelor’s degree in computer science or related field.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.

This position is a 12‑month term position. Dartmouth College has a Tobacco‑Free Policy. Smoking and the use of tobacco‑based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions.