Assistant Director, Client AV Services

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Position Information

Posting date 08/04/2026

Open Until Filled Yes

Position Number

Position Number 1125603

Position Title

Hiring Range Minimum

Hiring Range Minimum $85,000

Hiring Range Maximum

Hiring Range Maximum $105,000

Union Type

Union Type Not a Union Position

SEIU Level

SEIU Level Not an SEIU Position

FLSA Status

FLSA Status Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

Location of Position

Hanover. NH

Remote Work Eligibility? Onsite only

Is this term position?

Is this a term position? No

If yes, length of term in months.

If yes, length of term in months. N/A

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

The Assistant Director of Client AV Services leads the delivery of audio/visual (AV) services and related client technology solutions at the Tuck School of Business. This role oversees a team of Client AV Technologists, coordinates AV services for classrooms and events, and ensures alignment with Tuck’s mission, strategy, and institutional priorities. With a focus on proactive service delivery, innovation, and collaboration, the position bridges AV technology with the needs of Tuck’s students, faculty, and staff, contributing to an exceptional educational and operational experience.

Description

Required Qualifications
- Education and Yrs Exp

Required Qualifications
- Education and Yrs Exp Associates or equivalent combination of education and experience

Required Qualifications
- Skills, Knowledge and Abilities

• Associate’s degree with 5-7 years of relevant work experience, or an equivalent combination of education and experience.
• At least 2 years in a supervisory role, leading dynamic teams, managing performance, and coaching, developing, and mentoring team members.
• Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices, including adaptability, embracing change, and implementing new solutions efficiently.
• Mastery in supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups using video conferencing solutions, macOS and Windows environments, and a variety of collaboration tools.
• Strong understanding of client perspectives and a commitment to delivering exceptional, client-focused service.
• Effective verbal and written communication skills.
• Ability to thrive in a fast-paced, client service-oriented environment, handling multiple tasks and priorities.
• Demonstrated leadership skills in project management and process improvement.
• Self-motivated and capable of working independently with limited supervision.
• Relevant certifications such as CTS (Certified Technology Specialist), Crestron, or Extron.
• Demonstrates expertise in performing root cause analysis in complex systems.
• Experience designing and modifying processes to improve the client experience.

Preferred Qualifications

• Bachelor’s degree and at least 7 years of relevant work experience, or an equivalent combination of education and experience.
• Experience working in an academic environment.
• Experience using IT service management software.
• Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, or similar.
• Demonstrates knowledge of scripting through experience, education, or certification.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Lorin Parker, Executive Director of Talent Management

Department Contact Phone Number

Department Contact for Cover Letter and Title

Lorin Parker, Executive Director of Talent Management

Department Contact's Phone Number

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