Operations Supervisor

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing, and following up of all activities
• Effectively communicate information both to and from store management and crews

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture: greet, offer help, and thank
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (e.g., my Impact coaching, my Customer feedback, personal observations)
• Maintain customer/patient confidentiality

• Price merchandise
• Stock shelves
• Support the planning and execution of displays, signage and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execution, and maintenance of off‑shelf merchandise

• Deductive reasoning, analytical, and computer skills
• Advanced communication, supervision, and influencing skills
• Ability to work a full‑time flexible schedule, including early morning, overnight, weekend shifts, overtime, and urgent response as needed

• Experience as a retail supervisor

High School diploma or equivalent preferred but not required.

20

Part time

$16.50 - $24.00

The typical pay range for this role is based on experience, education, geography and other factors.

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, benefits include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.