Lead Management Coordinator - Term

Job Category: Sales

Requisition Number: LEADM
007455

• Posted :
  February 9, 2026
• Full-Time
• On-site

Showing 1 location

Steele Auto Group
8 Basinview Dr
Dartmouth, NS B3B 1G4, CAN

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Lead Management Coordinator – 15-month term

At Steele Auto Group
, every lead represents the start of a customer relationship. The Lead Management Coordinator plays a critical role in how those relationships begin, ensuring our lead processes are consistent, insightful, and effective across the organization.

This high visibility role serves as the operational backbone of lead performance, supporting dealerships through training, oversight, tracking, and reporting. Acting as a strategic partner, the Lead Management Coordinator will champion lead integrity, optimize the customer journey, and provide clear insights to help teams perform at their best. Blending technical expertise with a supportive, people first approach, this role helps ensure a seamless experience for both our customers and our dealerships.

Does this sound like your kind of role? Here is what you want to know:

Wage
: commensurate with knowledge, skills and experience

Location
:
Office based role, with travel within Atlantic Canada of 30%+

Hours
: ability to work flexible hours from time to time, based on business needs

Duration
: 15-month term position, with potential for permanent position

What You Will be Doing:

• Own lead quality
  : ensure all leads are captured, correctly routed, and responded to quickly across CRM and DMS platforms, including PBS, CDK, social media, and other channels.
• Be the go-to expert
  : support dealership teams and vendors with tools, processes, and troubleshooting.
• Train and empower
  : deliver engaging training sessions and materials to keep teams sharp and aligned on lead management best practices.
• Partner with Marketing
  : ensure campaigns are optimized, tracked, and driving meaningful results. Provide insights on lead quality and conversion.
• Support CRM initiatives
  : help plan, implement, and improve our customer relationship management system for maximum impact.
• Track, report, improve
  : monitor lead performance, analyze trends, and provide actionable insights to boost efficiency and ROI.
• Mystery shop for insights
  : assess lead handling across Sales and Fixed Operations, reporting opportunities to leadership.
• Step in where needed
  : take on additional duties that help drive the success of Steele Auto Group.

What it Takes to Succeed:

You Will excel in this role if you enjoy problem-solving, guiding teams, and turning data into insights that improve the customer journey. This is a high-impact, high-visibility role where your work truly matters across our dealerships.

• Experience
  :
  You bring hands-on experience in customer service, administrative, or sales support roles, with CRM and DMS, specifically PBS, knowledge giving you a strong edge.
• Skills
  :
  Organized, efficient, and able to juggle multiple priorities; clear and confident communicator; analytical and comfortable turning data into actionable insights; fluent in Excel, Word, and Outlook.
• Attributes
  :
  Self-motivated and proactive; collaborative team player; laser-focused on accuracy and detail; driven to help teams succeed.

Why the Role Matters:

The Lead Management Coordinator ensures every potential customer is captured, routed, and handled with care. By providing structure, insights, and guidance to dealership teams, you help improve response times, drive better lead conversion, and support smarter decision-making. Your work directly contributes to Steele Auto Group’s growth, helping the organization deliver on the promise of exceptional service and meaningful customer experiences.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are joining more than a workplace. You are becoming part of a community that values growth, recognizes effort, and supports you in building a career you are proud of.

We believe in rewarding hard…