Front of House Manager

Reporting to the Senior Front of House Manager, this position is responsible for all Front of House operations for Hopkins Center events. Direct reports include temporary employees, students and community volunteer usher workforce. Diplomacy and maintaining a high level of customer service are essential as this position balances the needs of the many on- and off-campus constituents, including patrons, institutional donors, alumni, students, faculty and staff, members and others.

• Bachelors or equivalent combination of education and experience

• One to three years of administrative experience in an arts related setting; or the equivalent.
• One year of experience working on-site during live public events, providing access to patrons of all ages and abilities.
• Demonstrated management capability and proven organizational and interpersonal abilities.
• Ability to develop professional working relationships with students and volunteers
• Proficiency with Microsoft Office suite applications including Outlook, Word and Excel, and other current technologies.
• Should enjoy meeting the public and solving problems that may arise in public service.
• Commitment to working effectively as part of an equitable, anti‑racist, anti‑biased team and work environment. Related training is a plus.
• Irregular work schedule includes primarily nights and weekends with some late nights and early mornings.
• Ability to lift, carry and move objects such as boxes of programs and stanchions.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies.

• Strong interest and knowledge about the performing arts is preferred.
• Experience with NSCAN and Tessitura
• Comfortable with the Google Platform as well as other types of cloud‑based collaboration spaces.