Customer Service Coordinator

Customer Service Coordinator – Food Manufacturer

Location:

Hanover, PA (Hybrid)

Schedule:

Monday–Friday, 9:00 AM–5:00 PM Hybrid Days:
Monday & Friday remote Additional Coverage:
Occasional Saturdays for vacation/high‑volume/project support Overtime:
Allowed Pay: $19/hr

As a Customer Service Coordinator supporting a leading food manufacturer, you will play a critical role in delivering exceptional service to Independent Distributor Partners (IDPs), sales teams, and DSD operations. This position requires strong attention to detail, urgency, and professionalism while working in a fast‑paced environment. You'll take ownership of your work, communicate clearly, and uphold a high standard of service in every interaction.

• Customer Support — Respond promptly to phone and email inquiries from IDPs, sales managers, and DSD operations; maintain accurate inquiry tracking.

• Order & System Processing — Process DSD plant/IDP setup changes, initiate plant closes, and support special order entry.

• Daily Auditing — Audit transactions using integrity reports; correct IDOC errors, interface issues, and open orders.

• Shared Inbox Management — Review and address shared email boxes and Service Now items daily.

• System Testing & Implementation — Assist with testing, supporting, and implementing new systems or process changes.

• Documentation — Document required work processes and maintain accurate records.

• Distributor Support — Support IDPs with order management, settlements, plant closes, call documentation, and issue escalation.

• Cross‑Functional Collaboration — Build strong relationships with sales, operations, plant teams, and distributors.

• Operational Support — Assist with product planning, cycle count changes, warehouse error reports, and drafting IDP communications.

• Other duties as assigned.

• Independent Distributor Partners (IDPs)

• Sales managers & DSD operations teams

• Cross‑functional sales and operations groups

• Plant teams supporting SAP processes

• Associate Degree or minimum 2 years of related experience

• Strong attention to detail, organization, and ability to multitask

• Ability to work with urgency, accuracy, and focus in a fast‑paced environment

• Proficiency with Microsoft Office, workflow systems, and database tools (SAP preferred)

• Excellent communication skills and customer‑service mindset

• Professionalism, ownership, and commitment to continuous learning

• Ability to sit for extended periods, use phone/computer, and occasionally lift up to 25 lbs

• Experience supporting DSD operations or independent distributors

• Familiarity with IDOC troubleshooting, integrity reporting, or order management systems

• Experience drafting communications or supporting system implementations

• Cross‑functional support experience in CPG or distribution

• Ability to speak/understand Spanish

• Schedule:
  
  Monday–Friday, 9 AM–5 PM

• Hybrid:
  Remote on Monday & Friday

• Occasional Saturdays:
  For vacation coverage, high‑volume periods, or project needs

• Overtime:
  Allowed

• Worksite:
  Hanover, PA food manufacturing facility

• Weekly pay

• Dedicated recruiter support

• Career development resources

• Access to Manpower benefits and training programs