Customer Service Coordinator

** Customer Service Coordinator - Food Manufacturer*
* *
* Location:

** Hanover, PA (Hybrid)

*
* Schedule:

** Monday-Friday, 9:00 AM-5:00 PM

** Hybrid Days:
** Monday & Friday remote

** Additional Coverage:
** Occasional Saturdays for vacation/high‑volume/project support

** Overtime:
** Allowed

** Pay:**  $19/hr

** About the Role*
* As a Customer Service Coordinator supporting a leading food manufacturer, you will play a critical role in delivering exceptional service to Independent Distributor Partners (IDPs), sales teams, and DSD operations. This position requires strong attention to detail, urgency, and professionalism while working in a fast‑paced environment. You'll take ownership of your work, communicate clearly, and uphold a high standard of service in every interaction.

** Key Responsibilities*
* +  
** Customer Support**  - Respond promptly to phone and email inquiries from IDPs, sales managers, and DSD operations; maintain accurate inquiry tracking.

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** Order & System Processing**  - Process DSD plant/IDP setup changes, initiate plant closes, and support special order entry.

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** Daily Auditing**  - Audit transactions using integrity reports; correct IDOC errors, interface issues, and open orders.

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** Shared Inbox Management**  - Review and address shared email boxes and Service Now items daily.

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** System Testing & Implementation**  - Assist with testing, supporting, and implementing new systems or process changes.

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** Documentation**  - Document required work processes and maintain accurate records.

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** Distributor Support**  - Support IDPs with order management, settlements, plant closes, call documentation, and issue escalation.

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** Cross‑Functional Collaboration**  - Build strong relationships with sales, operations, plant teams, and distributors.

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** Operational Support**  - Assist with product planning, cycle count changes, warehouse error reports, and drafting IDP communications.

+ Other duties as assigned.

** Who You'll Work With*
* + Independent Distributor Partners (IDPs)

+ Sales managers & DSD operations teams

+ Cross‑functional sales and operations groups

+ Plant teams supporting SAP processes

** What You Bring (Must‑Have Qualifications)*
* + Associate Degree or minimum 2 years of related experience

+ Strong attention to detail, organization, and ability to multitask

+ Ability to work with urgency, accuracy, and focus in a fast‑paced environment

+ Proficiency with Microsoft Office, workflow systems, and database tools (SAP preferred)

+ Excellent communication skills and customer‑service mindset

+ Professionalism, ownership, and commitment to continuous learning

+ Ability to sit for extended periods, use phone/computer, and occasionally lift up to 25 lbs

** Nice‑to‑Have Skills*
* + Experience supporting DSD operations or independent distributors

+ Familiarity with IDOC troubleshooting, integrity reporting, or order management systems

+ Experience drafting communications or supporting system implementations

+ Cross‑functional support experience in CPG or distribution

+ Ability to speak/understand Spanish

** Pay, Schedule & Work Environment*
* +  
*
* Schedule:

** Monday-Friday, 9 AM-5 PM

+  
** Hybrid:
** Remote on Monday & Friday

+  
** Occasional Saturdays:
** For vacation coverage, high‑volume periods, or project needs

+  
** Overtime:
** Allowed

+  
** Worksite:
** Hanover, PA food manufacturing facility

** Why Work With Manpower?*
* + Weekly pay

+ Dedicated recruiter support

+

Career development resources

+ Access to Manpower benefits and training programs

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

** About Manpower Group, Parent Company of:
Manpower,…