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Propane Service Coordinator​/Dispatcher

Job in Hanover, York County, Pennsylvania, 17331, USA
Listing for: Shipley Energy
Full Time position
Listed on 2026-08-28
Job specializations:
  • Customer Service/HelpDesk
    Office Administrator/ Coordinator, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Position: PROPANE SERVICE COORDINATOR/DISPATCHER

Job Title

Primary Areas of Accountability

  • Service Scheduling
  • Service Billing
  • Parts inventory management
  • Emergency Service Dispatch
  • Customer Service
  • Customer Account Maintenance
  • New Account Set up Review

Requirements

  • 3 plus year in the Customer Service / Service Department background
  • A valid Driver's License
  • Committed to the values of initiative, responsibility, caring relationships
  • Excellent computer, written oral, and interpersonal communication skills
  • Able and willing to work flexible hours as needed

Responsibility + Expectations

Schedule Service Techs for their Service Areas

  • Efficiently Schedule Techs
  • Prioritize customers service requirements
  • Dispatch daily work orders for Technicians
  • Schedule & document Annual Pump Station Inspections
  • Schedule & document Annual cathodic protection test on Leased UG tanks
  • Daily Work

  • Post the daily work orders for All Service Techs
  • Post Daily/Weekly receipts from Hanover Fill Station
  • Daily/Weekly Banking deposits
  • Update Angus monitors as installed or reset by service techs
  • Maintain the LP Tank Set Schedule & Calendar for Customer Care utilization
  • Respond to S1 Tickets within 24-hrs
  • Enter Purchase Orders for service parts
  • Receive Service Parts into Inventory
  • Update Parts Inventories as needed
  • Review & Code invoices from vendors
  • Call all scheduled customers prior to scheduled workday
  • Work with Customer Care & Commercial Sales Reps to coordinate work orders
  • Communicate with customers to resolve problems & concerns in a courteous, professional, and timely manner.
  • Review "Overall LP Tank Maintenance Report" for billing discrepancies
  • Complete other duties or projects as assigned by Propane Service Manager or Director of Propane
  • Administrative Tasks

  • Sort mail
  • Order office supplies
  • Upload leak checks, lease agreements, and forms to customer accounts
  • Pull lease agreements for Customer Service
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