Front Desk​/Data Entry Specialist

Position:
Front Desk/Data Entry Specialist
Location:
Hanson, AFB

Reports to:

M&FRC
Hours:

Position Summary
The Front Desk/Data Entry Specialist serves as the first point of contact for the Military & Family Readiness Center at Hanscom AFB. This role blends customer-facing reception duties (phones, walk-in visitors, class scheduling) with clerical data entry and reporting responsibilities in Air Force systems. Candidates should be comfortable with high day-to-day public contact and disciplined,accurate data entry against a hard performance standard.

Key Responsibilities

• Answer 100% of incoming phone calls and greet 100% of walk-in visitors;determine the nature of the call/visit and direct clients to the appropriate M&FRCprogram manager.

• Schedule clients for M&FRC classes and workshops; provide clear,accurate information on routine procedural questions.

• Enter andmaintainall required data in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) system, including Transition Assistance Program (TAP) data

• Send class/workshop reminder emails one week prior to start date (or per program manager's timeline).

• Meet a data entry accuracy standard of 85% within 2 business days of entry.

• Ensure all clients sign in; generate a monthly client usage report in the format set by M&FRC management, due to the Chief of M&FRC and COR by the 5th business day of the month.

• Maintain front desk appearance daily — straighten chairs, materials, and publications;reportinoperable equipment; light housekeeping (trash removal, minimal vacuuming/dusting).

• Minimum1year of customer service experience.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Windows) and general web-based applications; able to troubleshoot basic issues independently.

• Strong working knowledge / comfort operating standard office data entry devices and systems.

• Able to pass a Common Access Card (CAC) background check andfingerprinting, andpass an Information Assurance exam for network/LAN access.

• U.S. citizenship or eligibility for CAC issuance and installation access (required for on-base employment).

• Able to work on-site, Mon–Fri, 0800–1600, at Hanscom AFB.

• Basic understanding of military protocol, support-group organizations, and family systems in a military setting.

• Demonstrated ability to communicate effectively with a diverse public-facing population.

• Prior experience in a front desk, reception, or general clerk role within a government or military-adjacent setting.