Assistant General Manager Hapeville, GA

Assistant General Manager job at Apsilon Hotels, LLC. Hapeville, GA.

Assists the General Manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection while managing costs within budget.

The essential functions include, but are not limited to the following:

• Assists the General Manager with a market analyses that includes competitors’ rates by market segment for week day and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate.
• Supports sales efforts as directed by the General Manager.
• Assists the General Manager with informing the front desk staff about rate structure, and know how to implement yield management policies and procedures.
• Assist with the training of the front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions.
• Uses the revenue management system to achieve maximum revenue.
• Prepares and coordinates training sessions with verbal presentation, informational literature and audio/visual aids.
• Formulates facilitator guides and outlines in conformance with selected instructional methods; selects and develops teaching aids such as participant text, visual aids, and reference library.
• Conducts and/or supervises a variety of generalized and specialized class sessions. Coordinates technical and professional seminars/presentations with outside agencies. Composes departmental correspondence as needed.
• Coordinates on design of testing materials to measure learning progress and evaluate the effectiveness of individual programs. Maintains records of educational activities, oversees individual and/or group progress to ensure program effectiveness and ROI.

• Use business forecasts to manage costs for assigned department(s) by scheduling labor in accordance with staffing guidelines, controlling other expenses in accordance with business demand levels, and controlling utility expenses in accordance with energy management and building operations standards.
• Support the achievement of planned monthly GOP by managing departmental expenses within budget.
• Explain the causes for budget variances, take corrective action to avoid future occurrences and adjust spending to eliminate variances.
• Protects the company’s financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s).
• Properly administer company policies and procedures for protecting the safety of guests and employees.
• Manage the loyalty program procedures (i.e., frequent guest rewards program) in accordance with standards.
• For assigned department(s), receives satisfactory scores for SALT (i.e., guest satisfaction survey) and takes action to correct any deficiencies.
• Performs other duties and assignments as requested.

• Trains hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
• Trains hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received.
• Personally handles difficult situations involving upset guests. Attempts to resolve all issues of poor guest service before guests leave the property.
• Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee.

• Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
• Properly administers company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.
• Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages.
• Provides…